Invoicing & Payments
How to Issue a Refund
2 min readUpdated Apr 7, 2026
After reading this, you will know how to refund a customer for a paid invoice. Rundo processes refunds through Stripe, and the funds return to the customer's original payment method.
1
Open the paid invoice
Go to Invoices and click on the invoice you want to refund.
2
Open your Stripe dashboard
Click the Stripe payment ID link on the invoice to open the payment in Stripe.
3
Issue the refund in Stripe
In Stripe, click Refund and enter the amount. You can do full or partial refunds.
4
Update the invoice in Rundo
Back in Rundo, add a note on the invoice indicating the refund was processed.
Pro tip
Refunds take 5 to 10 business days to appear on the customer's statement. Let them know the timeline to set expectations.
Need more help?
support@rundo.ca